Conditions of use and Privacy statement 

Your privacy and the security of your data are important to us. In accordance with the legal regulations on the protection of personal data, in particular the new European General Data Protection Regulation (GDPR), which entered into force on May 25, 2018 and the law on the implementation of the General Data Protection Regulation, we are obliged to inform you about how we handle your personal data. Our IT systems are protected against unauthorized access, modification or dissemination of your data, as well as loss or deletion by technical and organizational measures.

This privacy policy explains:

Name and details of data controller
What is personal data?
What data do we collect and how do we use it?
Legal basis for collecting your personal data
Data protection
Your rights and choices
What are “cookies” and why do we use them?
Why do you have to accept the terms of the Privacy Statement?

Name and data of the data controller

Responsibility for the processing of personal data as a processing manager lies with:
Wallachia 9

What is personal data?

The General Declaration defines “personal data” as any data relating to an individual whose identity is identified or can be identified. An identifiable person is a person who can be identified directly or indirectly, in particular with the help of identifiers such as name, surname, identification number (eg OIB), location information, network identifier (eg IP address) or with the help one or more factors inherent in the physical, physiological, genetic, mental, economic, cultural or social identity of that individual.

What data do we collect and how do we use it?

We only collect personal data that you wish to provide or personal data necessary to provide and/or improve the service. Data is collected and received through our site. Your personal information is provided to us directly (for example, when you contact us or by using cookies to understand how you use our websites and applications). You may provide us with your email address, name, phone number and other information so that we can provide information about our services, we use your personal data exclusively for business purposes, as well as for management, support and feedback on the service provided, as well as to prevent violations of security, law or contractual terms.

Legal basis for collecting your personal data

Depending on the purpose of collecting and processing your personal data, the legal basis of your data processing may be: your consent, our company’s legitimate interest (improving our products and services, preventing fraud, ensuring and keeping tools such as websites / devices safe for use ), execution of the contract or service you requested and regulations that require the processing of personal data.

Pelet Group d.o.o. processes personal data only if and to the extent that at least one of the following is fulfilled:

– processing is necessary to comply with the legal obligations of Pelet Grupa d.o.o.;
– when the respondent has given his consent for the processing of his personal data for one or more special purposes;
– the processing is necessary for the execution of a contract in which the respondent is a party or in order to take actions at the request of the respondent before concluding the contract;
– processing is necessary to protect the key interests of the data subject or other natural person;
– processing is necessary for the legitimate interests of Pelet Group d.o.o. or affiliated companies, except when these interests are stronger than the interests or fundamental rights and freedoms of the data subject that require the protection of personal data, taking into account the reasonable expectations of the data subject based on their relationship with the data controller.

Data collected for special, explicit and legal purposes Pelet grupa d.o.o. collected only to the extent necessary and processed in a manner consistent with these purposes

Data protection

We use technical and organizational security measures to protect your personal data from illegal or unauthorized access or use, as well as from accidental data loss. Our data processing partners may only process your personal data subject to the above technical and organizational security measures. Your personal data is protected against unauthorized or illegal processing and against accidental loss, destruction or damage.

Your rights and options

Regarding the collection and processing of your personal data, you have the following rights that we are obliged to provide:
Right of access
The right to correct data
The right to delete data
The right to restrict data processing
The right to object
The right to data portability
Submitting complaints to the supervisory authority
Right to withdraw consent

You have the right to receive confirmation from us as to whether your personal data is being processed and, if processed, access to personal data and the following information: purpose of processing, categories of personal data, recipients of personal data (as well as any other information in accordance with applicable regulations). If data is transferred and processed outside the EU, you have the right to information about special protection measures. When possible, you can obtain a copy of the personal data being processed.

You have the right to ask us to correct, delete or limit the processing of personal data relating to you, without undue delay. Taking into account the purpose of processing, you have the right to supplement incomplete personal data, including additional statements. You also have the right to portability of your personal data.

You have the right to lodge a complaint at any time regarding the processing of personal data relating to you, based on your specific situation. You can object to the use of your personal data for direct marketing purposes and object to automatic processing.

You can withdraw your consent to the processing of personal data at any time without affecting the lawfulness of the processing based on your consent before the withdrawal. If you wish to withdraw your consent, please contact our data protection contact person (see section below). You also have the right to file a complaint with a supervisory authority.

What are “cookies” and why do we use them?

Cookies are invisible documents that are temporarily saved on your hard drive and allow the provider to recognize the website on your computer next time. The seller uses cookies only to collect information that is used to use the website and to optimize advertising activities on the Internet. Each cookie has its own expiration date. Thanks to cookies, we can follow the user’s journey through different parts of our website and through other websites. Cookies can improve communication between your server and your computer, making it easier to use our website. Through your browser, you have the option of displaying cookies from your computer, deleting existing cookies or adjusting the configuration so that everyone does not save or saves cookies at all.

Why do you have to accept the terms in the Privacy Statement?

When you visit our website, as well as through electronic communication, you consent to the processing of your personal data and consent to it in the manner set out in this Privacy Statement. If you are interested in providing certain services, we will collect additional personal data (name, surname, address and e-mail address). In this case, we will ask for your consent to collect and use your personal data, which will be used exclusively for the purpose for which you gave it to us.


For basic information, exercise of your rights or any questions regarding this Privacy Statement, you can contact our customer support via:

  • e-mail to
  • by phone: 00385 1 4683850
  • to the address Pelet grupa d.o.o., Vlaška 9, Zagreb.

We will process your inquiries and requests without undue delay and in accordance with legal obligations, and we will inform you of the measures we have taken.